FREQUENTLY ASKED QUESTIONS

Please follow these simple steps: To place an order select your product, quantity, colour and size Simply add it to your shopping cart If the item is out of stock or we don't have your size or preferred colour please add your item to the Wish List

Yes, we do provide shipping services to US. Please note the delivery may take up to 2 weeks. We are not responsible for any delays caused by weather conditions and/or customs delays. Please note we are not responsible for any duties and fees that US may charge. Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries along with any applicable custom/duty fees.

Yes, we do support wholesale purchases. To get the best deal, please reach out to us directly by one of the following methods: contact@simpleelegance.shop 647-274-6464 Chat on our website Submitting Contact Us Form

SHIPPING, DELIVERY AND RETURNS Returns during COVID-19 PLEASE NOTE THAT DUE TO COVID-19 AND THE EXTRA PRECAUTIONS WE ARE TAKING TO ENSURE THE SAFETY OF OUR CUSTOMERS AND EMPLOYEES, PROCESSING TIMES CAN BE UP TO 15 BUSINESS DAYS. WE REGRET TO INFORM THAT DUE TO COVID-19 ALL ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED OR EXCHANGED. Please visit us again for further updates on our returns and exchange store policies. We thank you for your understanding!

PAYMENT METHODS - Credit / Debit Cards - PAYPAL - Offline Payments (please contact us directly to make payment arrangements) PRIVACY & SAFETY Your privacy is of the highest importance to us, all your personal and financial information is secured. We'll never share your personal info such as name, address, email, credit card number with anyone.